If you are unhappy with your Naked Dresses purchase, returns and exchanges are accepted within 14 days of receipt of your order. Items must be in original unworn/unused condition and a refund (minus postage costs) will be processed as soon as possible.
Late returns cannot be accepted and will be returned to you.
When trying on items of clothing, please ensure that you are not wearing perfume / make up / deodorant or anything which may leave a scent or marks/damage on the item. Your item will also be checked for any signs of wear and tear. The item must be returned to us in its original packaging with any enclosed documentation & tags.
We will be unable to accept the return of any item where there is evidence that these instructions have not been followed and your item will be sent back to you via Royal Mail / DHL signed for service.
Please fill out the form attached to your invoice and send it back to us along with your item, we cannot process your refund/exchange without this. This returns policy does not affect your statutory rights. ALL refunds take 5-9 days to clear into your bank. ALL Items will be charged in full as soon as the order is placed.
All international returns must be labelled 'RETURNED GOODS'
Any duties and taxes are are to be paid by and are the responsibility of the customer not Naked Label LTD.
We cannot accept returns on items that are not marked 'RETURNED GOODS'
CANCEL YOUR ORDER
You may cancel your order within 12 hours of you making it for any item purchased from Naked Dresses for a full refund. Order cancellations must be made by email quoting your order number. If however, your order has already been processed, you will need to return it to us after it has been delivered. Alternatively you can phone our Customer Services Helpline on +44 (0) 845 468 0078 (Please note: calls cost 5 pence per minute plus your network access charge)
If your item is received back to us after the 14 day returns window this is classed as a late return. Late returns are returned back to you at your own cost, the cost of which is requested via paypal payment only.
UK late returns £3.99 International late returns £25.
Once this payment has been received we will send back your item and email proof of postage.
If you wish to exchange your item for a different size/style, simply fill in the form sent to you and return the item or items to us in their original condition* within 14 days of receipt with a note explaining what you wish to exchange for. Delivery charges are only refundable if you have cancelled your entire order within the 24 hour Cooling-Off Period or where the goods are faulty and a refund is made. If the item you wish to exchange for is out of stock and we are waiting for the restock, you need to allow up to 4-6 weeks for your exchange to be processed.
All sale items are return for credit note or exchange only. Your credit note will be issued via email once the item/s have been received in original condition.
You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty. Shipping costs are non-refundable. Please note that the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
We offer an easy returns system with DHL for our international customers who wish to return their order. If you wish to use our returns service you need to email us requesting your return waybill and cover the flat rate international returns shipping fee of £20 (We can only accept this payment via Paypal) Please ensure you quote your order number when making payment so we know it is you.
Once your payment has been received we will email the waybill for you to attach to your parcel and arrange for it to be picked up by DHL. Your refund will be processed once the item has been received and passed our quality checks. We do not take any responsibility for any delays in the items return to us.
This returns policy does not affect your statutory rights.
FREE UK DELIVERY TERMS
If your order has qualified for free UK delivery, please note if any part of your order is returned, a charge of £3.99 will apply and will be taken off of the refund due. Please note by using the free UK delivery promo, you agree to our terms and conditions as stated above.
NAKED DRESSES BRAND INFORMATION
Some of our items are listed on www.nakeddresses.com on a pre-order or dropship basis, we ask for 5-7 working days for all UK Deliveries to be made. International deliveries can take a few more. If there are any delays on the dispatch of your item we will do our best to notify you via email. If the pre order item you have ordered has sold out we will refund you as soon as possible. Any items marked 'pre order' or any items that state 'please allow 5/7 days for delivery' is written so in the product description. For all purchases from any of the brands stocked on our site, your data will be passed onto them accordingly in order to full fill your order. Specific details of which brands work on a drop ship basis are available within our terms of service.
We cannot be held responsible if this information is missed. We cannot be held responsible if the item you ordered is out of stock, if this is the case we will refund you as soon as possible.
LUXURY COLLECTION TERMS
All items featured in our luxury collection are on a made to order basis and require up to 5 weeks for delivery. If there are any delays we will notify you by email. All of the items featured in the luxury collection are available for refund, however you will be charged a restocking fee of 30% of the value of the item. Should you wish to cancel your order, you have 24 hours to cancel if you change your mind, if you choose to cancel after this period you will be charged the restocking fee.
If the item you received is faulty, please contact Customer Care by email, quoting your order number, name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
IF YOU RECEIVE THE WRONG ITEM
In the unlikely event that the item you received is not what you originally ordered, please contact Customer Care quoting your order number, your name and address, details of the product. We will then advise on how to proceed with the return.
Gift cards are non-returnable.
Naked Dresses insures each purchase whilst it is in transit until it is delivered to you. Delivery requires a signature from you, at which point the responsibility for your purchase passes to you. (If the item is a gift, the person who receives it and signs for it is held responsible for it)