Phoenix Gown PS23741C

Portia and Scarlett

Nookie

Lexi

Lady Black Tie

Naked Dresses

If you are unhappy with your Naked Dresses purchase, returns and exchanges are accepted within 14 days of receipt of your order.

The item(s) must be returned to us in its original condition and packaging with any enclosed documentation & tags. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed and your item will be sent back to you. Items using email marketing discount codes or our Spin The Wheel feature are fully refundable as per our return policy. 

Please download the return / exchange form below and follow the steps to return.

EXCHANGE MY ORDER

If you wish to exchange your item for a different size / style, simply download and fill in the form below and return the item(s) to us in their original condition within 14 days. Naked Dresses will not charge any shipping costs for exchanges. 

BLACK FRIDAY CYBER MONDAY 

Black Friday / Cyber Monday Sale item(s) or item(s) using email marketing discount codes or our Spin The Wheel feature are fully refundable (as per our return policy.)

RETURNS FORM

CLICK HERE for the link to the returns form to include in your parcel.

ROYAL MAIL PRE-PAID UK CUSTOMERS RETURNS LABEL

Use our pre-paid UK only returns system securely and easily for a flat rate of £6.99. You have up to 14 days from receipt of goods to return your items, by simply downloading a QR code onto your phone, or if you prefer, printing off a returns label, before dropping your package(s) into your local Post Office. If you choose to use our service, we will deduct the flat rate fee above from your refund.

UK CUSTOMERS ONLY STEPS TO RETURN:

1: Ensure you are within the 14 day return period and that your item(s) are unworn, unwashed and undamaged with all tags intact. 

2: Please download, print and fill out the form above and send it back along with your item(s). We cannot process your refund/exchange without this.

Click here to go to the returns portal where you can create a returns QR code or label. Don't worry if you do not have a printer, simply show your QR code from your phone to the post office and they will create the label for you. 

3: Take your package(s) to your nearest Post Office or Royal Mail Delivery Centre. Remember to retain a proof of postage receipt. Naked Dresses does not accept responsibility for the loss of any parcels when this service is used.

You can track your return at any point by entering your reference number at the Royal Mail Returns Portal (www.royalmail.com/track-your-item)

Once your return has been delivered back to us please allow up to 21 days for your refund to be processed by our returns department and for the funds to be cleared back into your account. Late returns cannot be accepted and will be returned to you. 

(USA CUSTOMERS ONLY) DHL PRE-PAID RETURNS SERVICE

We can arrange to send DHL return labels for your item(s) charging a flat rate fee of $59. Please email us confirmation of your pre-payment for the return label, which is made via Paypal only to nakeddresses@gmail.com.

Please also include in your email, your order number, the payment confirmation, the reason for return / item(s) being returned to begin the process. Once this has been received by us within 48 hours we will email your DHL labels to you, to hand directly (along with your concealed parcel) to your local DHL depot to begin its return back to Naked Dresses.

If you choose to use your own return method please see our UK return address below:

United Kingdom 

ROW INTERNATIONAL RETURNS

Please use the return address above for all return / exchanges. Kindly note all return postage and fees including any duty and taxes (if applicable) are the responsibility of the customer.

All international returns must be labelled 'RETURNED GOODS' to ensure we are not charged any duties and taxes upon receiving your return. If we incur any customs/duties from returned goods this will be deducted from your refund. 

FAULTY GARMENT / WRONG ITEM RECIEVED

Naked Dresses offer Free UK Delivery or Express Worldwide Shipping using trusted couriers such as DHL, Fedex and USPS.

Please see our shipping rates below:

UK SHIPPING RATES

Up to 2 items:

• Free Royal Mail Tracked 48
• £8.95 - Royal Mail Special Delivery Guaranteed by 1pm (Next Day)
• £9.95 - Royal Mail Special Saturday Delivery Guaranteed by 1pm

3 or more items: 

• +£6 (per additional item) - Royal Mail Tracked 48
• +£6 (per additional item) - Royal Mail Special Delivery Guaranteed by 1pm (Next Day)
• +£6 (per additional item) - Royal Mail Special Saturday Delivery Guaranteed by 1pm

INTERNATIONAL SHIPPING RATES

USA / UAE / Europe & rest of world including Republic of Ireland & Isle of Man.

Up to 2 items - £19.95 - Express 2-5 day delivery

3 or more items - +£6 (per additional item) - Express 2-5 day delivery

UK FREE DELIVERY (up to 2 items)

All our UK deliveries are handled by Royal Mail (unless pre-order) using a 48 hour tracked & signed delivery service. Please make sure someone will be present either at a home or work address to accept your delivery. If no one is in, we’ll make sure we leave a card so that a redelivery can be arranged, or you can collect from the depot.

UK NEXT DAY DELIVERY

Orders placed before 3pm (unless pre-order) will be delivered the next working day. Orders placed after 3pm will be processed the next working day. We do not dispatch orders on a Saturday, Sunday or Bank Holidays. If you order an item for UK next day delivery on a Saturday your order will not be processed and dispatched until the Monday.

CUSTOMS AND DUTY FEES

UK customers do not need to pay any customs and duties. In the event of any duties coming to you please reach out to us at customercare@nakeddresses.com and our team will be quick to take care of these for you.

International customers outside of the UK may be required to pay import Tax and Duties depending on the location of the customer and location of the warehouse we are shipping from. Any customs and duties that occur are the responsibility of the customer and not Naked Dresses. If you refuse to pay any customs or duties after the items have already been dispatched, we will be unable to refund your original shipping costs.

DELAYS TO YOUR SHIPMENT

All orders (unless pre-order) are handled over to Royal Mail / DHL / Fedex within 24 hours of receipt (Monday-Friday). Any delays in your delivery after it has left our warehouse due to disruptions via either of our delivery partners is out of our control and we cannot be held responsible for such delays to your order. We do not offer refunds on postage costs if your item is not delivered in the estimated time frame.

CONTACT US

If you have any questions or would like delivery dates for certain items please email us on customercare@nakeddresses.com