FAQs

We ship worldwide! Our amazing customers and community span across the globe, and we love seeing our pieces find their way to celebrations in so many different countries. *Please note, we don’t currently ship to the US, but we proudly deliver across the UK, Europe and beyond.

Yes! We offer free express delivery on all orders under 1kg (two dresses or fewer). If your order is over 1kg, shipping costs will be calculated at checkout.

Orders are delivered via UPS Express within 1–4 business days depending on location. Estimated delivery times will be shown at checkout.

Orders placed by 5pm (GMT) are processed and dispatched the same day. Orders placed over the weekend will be processed the following Monday.

Once your order ships, you’ll receive a confirmation email with your tracking number. You can track your delivery using the link provided.

No. We cover all duties and taxes, so there are no hidden fees at checkout or on delivery.

If your order does not arrive within the estimated delivery time, please contact our customer service team at customercare@nakeddresses.com. We will investigate with the courier and resolve the issue promptly.

All orders must be placed through our website www.nakeddresses.com. Choose your style, colour, size, and check out using your preferred payment method. Prices can be viewed in your local currency.

Unfortunately, once an order has been placed, we are unable to add items to it. The quickest option is to place a separate order for any additional items.

To change your delivery address after placing your order, please contact our customer service team as soon as possible. If your order has already shipped, changes may not be possible.

Yes, you can cancel your order within 3 hours of placing it, as long as it hasn't been processed yet. To request a cancellation, please contact our customer service team right away. If more than 3 hours have passed or the order is already being processed or shipped, cancellation may no longer be possible.

Please contact our Customer Care team at customercare@nakeddresses.com with your order number and details, and we’ll assist you as soon as possible.

We accept Visa, MasterCard, American Express, PayPal, Apple Pay,Shop Pay, and more.

Yes, our website uses secure encryption technology to keep your payment details safe and secure.

Yes, you can combine a gift card with another payment method for a single order.

Yes! Subscribe to our newsletter for 10% off your first order and get early access to exclusive sales. We also run seasonal promotions.

No worries! If your order hasn’t shipped, contact us as soon as possible and we’ll do our best to apply the code or offer an alternative. If the code is still valid, you may be able to use it on your next purchase.

Only one discount code can be applied per order. If multiple codes are entered, the best one will be used automatically.

At checkout, enter your discount code in the box labeled ‘Discount code or gift card’ and click Apply. You’ll see the updated prices before completing your purchase.

Our dresses are designed to flatter and support, and most styles fit true to size. You’ll find detailed measurements and international size conversions in our Size Guide. Sizing may vary slightly by style or fabric, so we recommend checking the guide on each product page and reading the fit notes. If you're between sizes, sizing up is usually the best option. Still unsure? Our Customer Care team is always happy to help.

Yes! Taking your measurements is the best way to ensure the perfect fit for you. Our dresses are designed with a contoured fit and internal boning, and follow US sizing. Measuring yourself helps match you to the most accurate size for each style.

Use a soft tape measure and stand straight while measuring…

• Bust: Around the fullest part of your chest, wearing a non-padded bra.

• Waist: Around the narrowest point of your waist, just above your belly button.

• Hips: Around the fullest part of your hips and bum, keeping the tape level.

• Length: Our gowns are designed with extra length to allow for hemming based on your height and heel choice.

Then compare your measurements to our size guide to choose your best fit.

We don’t offer in-house alterations, but all gowns are made with extra length to allow for easy hemming as is standard with luxury eveningwear. For a full couture-style fit, we recommend working with a trusted local tailor for any additional adjustments.

Absolutely! We obsess over fit and fabric so you feel incredible. Check the size guide and fit notes on each product page. Still unsure? Email us at customercare@nakeddresses.com we're here to help.

Yes! Naked Dresses proudly offers one of the most inclusive size ranges in the UK, from UK 2 to UK 24. We believe every woman deserves to feel confident, supported, and stunning.

All our gowns are made with extra length, so you can tailor them to suit your height (or your heels). A simple hem won’t affect the style, fabric, or overall look.

Fit details are included in every product description. We recommend reading the fit notes and checking the size guide before purchasing. Our Customer Care team is also on hand if you need support.

You can, but we encourage reaching out to us first for personalised sizing advice. Fewer returns help reduce waste and emissions. Contact customercare@nakeddresses.com, and we’ll get back to you within 48 hours.

No problem. We offer easy returns and exchanges. Try it on at home and, if it’s not right, return it within 14 days of delivery. See our Returns & Exchanges page for full details.

Please refer to the care instructions found within the description of each product on our website. The care instructions for your garment will also be on the care tag.

Please handle sequin and hand-embellished items with care, avoiding contact with jewelry or rough surfaces.

We use a variety of high-quality materials including silk, satin, chiffon, and hand-embellished fabrics. Specific fabric details are listed in each product description as well as garment labels.

We accept returns through our Returns Portal within 14 days of delivery for items that are unworn, unwashed, and have all original tags attached. Final sale items are not eligible for return.

View our full return policy here.

Yes, unless it was marked as Final Sale. Items purchased with a discount code are eligible for return under our standard policy.

Simply visit our Returns Portal, enter your order number and email, then follow the steps. Depending on your region you can choose to print a return label or download a QR code for drop-off.

A £15 return shipping fee will be deducted from your refund to help cover the cost of the label. We’ve kept this as low as possible to offer a smooth and trackable return experience.

After submitting your return through our portal, you can track its progress on the return status page and via the link in your return confirmation email.

If you're having trouble with the Returns Portal, please email us at customercare@nakeddresses.com and include your order number. Our team will be happy to assist you with your return.

Your refund will be processed within 5–7 business days to your original payment method once we’ve received and checked your return. You’ll receive a confirmation email once it’s been processed.

To exchange an item, visit our Returns Portal, enter your order details, and select "Exchange" when prompted. Your preferred item will be reserved once your return is approved. Your first exchange is free of return shipping costs, but the new item must be of equal or lesser value or any difference will be charged (if lesser, refunded).

Your first exchange is free of return shipping costs. If the new item is higher in value you’ll be prompted to pay the difference. If it’s lower the difference will be refunded. If it’s the same value no additional payment is required.

No, you can shop as a guest. But creating an account lets you track orders, save your favourites, and enjoy a faster checkout next time.

You can create an account by clicking the account icon button on our website. An account lets you track orders, save your favorites, and speed up checkout.

Simply log in to your account and head to "Order History" to see all your previous purchases and their current status.

Click on the "Forgot Password?" link on the login page and follow the instructions to reset your password via email.

Yes, once logged in, go to your account settings to update your personal information, shipping addresses, and payment methods.

Of course. If you’d like to delete your account, just reach out to us at customercare@nakeddresses.com and we’ll help you out quickly and securely.

We love working with influencers, creators, and stylists! Visit our contact page to apply or email us at customercare@nakeddresses.com.

Currently, we operate exclusively online, allowing us to offer the best prices and widest selection directly to you.

Our support team is available Monday–Friday, 9am–5pm (EST). You can reach us at customercare@nakeddresses.com or through our Contact Page. We respond to all enquiries within 48 hours.

Yes! We offer digital Gift Cards in set amounts on our website, and custom amounts are available by emailing us at customercare@nakeddresses.com.

Gift Cards are emailed to you instantly after purchase.

Store credit is issued as a digital Gift Card and will be emailed to you within 5–7 business days, following our return process.

Bonus credit will be emailed to you within 3 business days after your return is processed.

Gift Cards and store credit are non-refundable.

Gift Cards are valid for 12 months from the day of purchase.

Store credit is valid for 12 months from the day of purchase.

We take your privacy seriously. Your data is stored securely and only used to process your order and improve your experience. For full details, see our Privacy Policy.

We use cookies to improve your shopping experience. For example, remembering your cart or showing relevant styles. You can manage preferences in your browser. Learn more in our Cookie Policy.

We collect details like your name, email, shipping and billing address, and payment info to fulfil orders and offer support. We may also collect browsing data to improve your experience.

Yes. You can request to view, update, or delete your personal data at any time by emailing customercare@nakeddresses.com.

You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of our emails. If you prefer, email Customer Care and we’ll do it for you.

We never share your data for third-party marketing. We only share it with trusted partners like couriers and payment providers to process and deliver your order.

Your pre-order will be shipped on or just before the dispatch date shown on the product page at the time of ordering.

Payment is taken at checkout to secure your item. You’ll receive a shipping confirmation once your order is dispatched.

Yes! You have 14 days from the date of delivery to return your item, just like with regular orders.

If there’s any change to the dispatch date, we’ll notify you by email as soon as possible. You’ll have the option to wait or cancel for a full refund.

You’ll see the dispatch date above the ‘Add to Cart’ button.

Yes! We’ll send you a shipping confirmation with tracking details once your order has been dispatched.