Naked Label Limited respects your concerns about privacy and follows strict procedures to protect customer information and ensure that your personal information is handled in a responsible manner. We do not disclose information you provide to third parties.
Currently, Naked Label Limited gathers online customer information to enhance your online experience with us, to improve and maintain the content of our website, and for marketing and promotional purposes.
We collect information from you when you complete our feedback or contact form and additionally, when you purchase products from our online shop. We may use this information to advise you of changes to our website, or to let you know about our newest products. We may also record which products you are interested in or enquire after so as to improve our features and customer service on our website.
Postal addresses and telephone numbers are used for processing orders, delivering merchandise, obtaining information and when communication is needed directly relating to orders or enquiries placed through our site.
Addresses may also be used for periodic mailings from Naked Label Limited trading as Naked Dresses about new products and services. Cookies are used in our online boutique (website), but only to keep track of the contents of your shopping cart once you have selected an item.
If you do not wish to receive email about our newest products, please advise us by email at firstname.lastname@example.org. Please note also that any email communication emails sent by Naked Label Limited for marketing or promotional purposes will contain a one-click unsubscribe option.
The Naked Dresses website and related services are made available to you in accordance with the following Terms & Conditions. Please read them carefully before placing your order. Naked Label Limited is a company registered in the United Kingdom, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ. VAT Registration Number 253413723. Our listed prices are inclusive of VAT. We periodically make amendments to these Terms and to the information contained in our website, so we advise you to check back often. Your statutory rights shall remain unaffected by these Terms & Conditions.
ACCEPTANCE OF YOUR ORDER
Once an order is placed you will receive a confirmation acknowledging your details. This is an acknowledgement of your details and is not a confirmation of your order. We reserve the right not to accept your order if the item is out of stock, does not pass our quality checking stage, or if we are unable to obtain authorisation for payment. All orders are subject to availability and confirmation of the order price. We cannot be held accountable for any system errors and will do our best to fix any issues as quickly as possible.
If items that you order are out of stock, subject to a delay or have pricing, detail or description errors we will try to contact you at the email address you provided. If we cannot contact you in regards to our out of stock orders we will cancel these within 48 hours.
UK & INTERNATIONAL DELIVERY
We aim to dispatch all in stock orders within 1-2 working days. All UK and international shipments are delivered by either Royal Mail or DHL. All first time orders must be shipped to the billing address.
Shipments sent require a signature as proof of delivery. Shipments are insured whilst in transit from Naked Label Limited until the parcel is signed for, at which point responsibility for your purchased goods passes to you. We do not take responsibility for any delays with the courier.
DUTIES & TAXES
Our prices are inclusive of VAT. International orders are shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer. Customs charges vary depending on the country of delivery. If you are concerned about incurring high customs charges, we recommend you ask your local customs office about their rates.
Please also note that your shipment/order cannot be classed as personal effects/personal use as your shipment is coming from Naked Label Limited as a business to yourself as a consumer. Therefore, you are responsible for import duties/taxes at your local customs office.
Please view our Returns Policy page for information.
You can choose to pay with PayPal using a Paypal account or a debit or credit card. When selecting the Paypal option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to Naked Label Limited.
LIABILITY AND INDEMNITY
Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.
This website is controlled and operated by Naked Label Limited in the UK. These terms and conditions and all matters connected with any order you place in our website are governed by English law.
This website is owned and operated by Naked Label Limited in the United Kingdom. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to Naked Label Limited, our brands and authors, designers, photographers etc. Some of our images are provdied to us directly from our brands. All worldwide rights are reserved. The copyright of all images and logo's in regard to the brands we stock are property of the brands themselves. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Naked Label Limited.
We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (http://www.shopify.com/legal/terms) or Privacy Statement (http://www.shopify.com/legal/privacy).
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.