If you are unhappy with your Naked Dresses purchase, returns and exchanges are accepted within 14 days of receipt of your order.
The item(s) must be returned to us in its original condition and packaging with any enclosed documentation & tags. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed and your item will be sent back to you. Items using email marketing discount codes or our Spin The Wheel feature are fully refundable as per our return policy.
Please download the return / exchange form below and follow the steps to return.
EXCHANGE MY ORDER
If you wish to exchange your item for a different size / style, simply download and fill in the form below and return the item(s) to us in their original condition within 14 days. Naked Dresses will not charge any shipping costs for exchanges.
BLACK FRIDAY CYBER MONDAY
Black Friday / Cyber Monday Sale item(s) or item(s) using email marketing discount codes or our Spin The Wheel feature are fully refundable (as per our return policy.)
CLICK HERE for the link to the returns form to include in your parcel.
ROYAL MAIL PRE-PAID UK CUSTOMERS RETURNS LABEL
Use our pre-paid UK only returns system securely and easily for a flat rate of £6.99. You have up to 14 days from receipt of goods to return your items, by simply downloading a QR code onto your phone, or if you prefer, printing off a returns label, before dropping your package(s) into your local Post Office. If you choose to use our service, we will deduct the flat rate fee above from your refund.
UK CUSTOMERS ONLY STEPS TO RETURN:
1: Ensure you are within the 14 day return period and that your item(s) are unworn, unwashed and undamaged with all tags intact.
2: Please download, print and fill out the form above and send it back along with your item(s). We cannot process your refund/exchange without this.
Click here to go to the returns portal where you can create a returns QR code or label. Don't worry if you do not have a printer, simply show your QR code from your phone to the post office and they will create the label for you.
3: Take your package(s) to your nearest Post Office or Royal Mail Delivery Centre. Remember to retain a proof of postage receipt. Naked Dresses does not accept responsibility for the loss of any parcels when this service is used.
You can track your return at any point by entering your reference number at the Royal Mail Returns Portal (www.royalmail.com/track-your-item)
Once your return has been delivered back to us please allow up to 21 days for your refund to be processed by our returns department and for the funds to be cleared back into your account. Late returns cannot be accepted and will be returned to you.
(USA CUSTOMERS ONLY) DHL PRE-PAID RETURNS SERVICE
We can arrange to send DHL return labels for your item(s) charging a flat rate fee of $59. Please email us confirmation of your pre-payment for the return label, which is made via Paypal only to email@example.com.
Please also include in your email, your order number, the payment confirmation, the reason for return / item(s) being returned to begin the process. Once this has been received by us within 48 hours we will email your DHL labels to you, to hand directly (along with your concealed parcel) to your local DHL depot to begin its return back to Naked Dresses.
If you choose to use your own return method please see our UK return address below:Naked Dresses
Weston Super Mare
ROW INTERNATIONAL RETURNS
Please use the return address above for all return / exchanges. Kindly note all return postage and fees including any duty and taxes (if applicable) are the responsibility of the customer.
All international returns must be labelled 'RETURNED GOODS' to ensure we are not charged any duties and taxes upon receiving your return. If we incur any customs/duties from returned goods this will be deducted from your refund.
FAULTY GARMENT / WRONG ITEM RECIEVED
If the item you received is faulty or the incorrect order has been received, please contact firstname.lastname@example.org quoting your name, order number, details of the product and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item only to return it to us.
CANCEL YOUR ORDER
Order cancellations must be made by email within 24 hours of placing your order. If however, your order has already been processed, you will need to return it to us after it has been delivered.
You will be responsible for paying for your own return / exchange shipping costs unless the item is faulty. We suggest using a fully tracked and traced service to ensure your return gets back to us safely. Gift cards are non-returnable.
This returns policy does not affect your statutory rights.