Effie Gown

portiaandscarlett

If you are unhappy with your Naked Dresses purchase, returns and exchanges are accepted within 14 days of receipt of your order. Items must be in original unworn/unused condition and a refund (minus postage costs) will be processed as soon as possible. Late returns cannot be accepted and will be returned to you

Please fill out the form included in your parcel and send it back along with your item, we cannot process your refund/exchange without this. You can download a returns form below if required.

CUSTOMER RETURN CARE

When trying on items of clothing, please ensure that you are not wearing perfume / make up / deodorant or anything which may leave a scent or marks/damage on the item. Your item will be checked for any signs of wear and tear. The item must be returned to us in its original packaging with any enclosed documentation & tags.

We will be unable to accept the return of any item where there is evidence that these instructions have not been followed and your item will be sent back to you.

To download a returns form (excludes LEXI, Tania Olsen, Sofia The Label & Derma Department orders) please: Click Here

PRE-PAID RETURNS LABEL - UK RETURNS ONLY: (excludes Lexi, Tania Olsen, Sofia The Label, Derma Department orders)

Use our pre-paid UK only returns system securely and easily for a flat rate of £4.99. You have up to 14 days from receipt of goods to return your items, by simply downloading a QR code onto your phone, or if you prefer, printing off a returns label, before dropping your package(s) into your local Post Office. If you choose to use our service, we will deduct the flat rate fee above from your refund.

Click here to create a return label

STEPS TO RETURN:

1: Ensure you are within the 14 day return period and that your item(s) are unworn, unwashed and undamaged with all tags intact. Click Here for the link to the returns form to include in your parcel.

2: Fill out the returns form which arrived with your parcel. Click on the link above to be taken to the Royal Mail Tracked returns portal where you can create a returns QR code or label. Don't worry if you do not have a printer, simply show your QR code from your phone to the post office and they will create the label for you.

3: Take your package(s) to your nearest Post Office or Royal Mail Delivery Centre. Remember to retain a proof of postage receipt. Naked Dresses does not accept responsibility for the loss of any parcels when this service is used.

You can track your return at any point by entering your reference number at the Royal Mail Returns Portal (www.royalmail.com/track-your-item)

Once you have received email notification of your refund please allow 5-9 days for funds to clear into your bank.

INTERNATIONAL RETURNS

The same returns policy applies for international returns. Any duties and taxes are to be paid by and are the responsibility of the customer not Naked Dresses. If we incur any customs/duties from returned goods this will be deducted from your refund. All international returns must be labelled 'RETURNED GOODS'

We cannot be held responsible if these steps above are not taken and your parcel is not recieved back to us within the return time frame. We can arrange for DHL to collect your parcels from you from outside of the UK for a flat rate fee of £35. Please email us if you wish to start this process. See International orders return address below:

Naked Dresses Returns

Unit 3a

Bridgwater Court

Oldmixon Crescent

Weston Super Mare BS24 9AY

United Kingdom

LEXI RETURNS

To download a returns form for Lexi products please: Click Here

All LEXI orders arrive to customer directly from LEXI. These items will be inclusive of customs and duties for our customers. If your order needs to be returned for exchange or refund please ensure these are sent to the below address only:

Lexi Returns

219 Unley Road

Malvern, SA, 5061

Australia

TANIA OLSEN RETURNS

To download a returns form for Tania Olsen orders please: Click Here

All TA orders arrive to customer directly from TA. These items will be inclusive of customs and duties for our customers. If your order needs to be returned for exchange or refund please ensure these are sent to the below address only:

Tania Olsen Designs

Unit 24/43Lang PD

Milton Brisbaine

QLD Australia 4064

SALE ITEMS / BLACK FRIDAY & CHRISTMAS SALES

All sale / discounted items are return for gift card only. Your gift card will be issued via email once the item/s have been received back in original condition. 

All sales from our BLACK FRIDAY or CHRISTMAS SALES are FINAL. Naked Dresses depending on the style availability may be open to exchange the item at their discretion.

LUXURY COLLECTION TERMS 

All items featured in our luxury collection (£600 plus items only) are on a made to order basis and require up to 4-6 weeks for delivery. If there are any delays we will notify you by email. All of the items featured in the luxury collection are available for refund or exchange, however you will be charged a restocking fee of 30% of the value of the item. Should you wish to cancel your order, you have 24 hours to cancel if you change your mind, if you choose to cancel after this period you will be charged the restocking fee. 

GIFT CARDS

Gift cards are non-returnable.

This returns policy does not affect your statutory rights.

All orders (unless stated otherwise in product description) are dispatched within 1-2 working days. We do not dispatch or deliver on public or Bank Holidays.

Please refer to the product description of the item(s) you would like to order for specific details on when you can expect to receive your order. When selecting your delivery at checkout, please allow the delivery time in addition to the time mentioned on the product page. We cannot be held responsible and apologise if this information is missed.

Where some items come directly to you from our brands we cannot be held responsible for any delay on dispatch or hold up with customs or dispatches. If there are any delays and you are unable to wait our team can offer you alternatives if desired or fully refund your order should you not wish to wait for delivery.

We cannot be held responsible if the item you ordered is out of stock. If this is the case we will refund you as soon as possible. If there are any delays on the dispatch of your item we will do our best to notify you via email.

CONTACT US

If you have any questions or would like delivery dates for certain items please email us on customercare@nakeddresses.com

UK NEXT DAY DELIVERY

All items specify if they are available for UK next day delivery on the ADD TO CART box on the product page. Orders placed before 4pm be delivered the next working day. Orders placed after 4pm or after 4pm on a Friday will be processed the next working day. 

WORLDWIDE SHIPPING

Our returns policy is the same for international customers, unless stated UK only. We work with trusted couriers such as DHL & Fed Ex to ensure we can deliver to you as quickly as possible. See shipping rates below. We do not offer refunds on postage costs if your item is not delivered in the estimated time frame, or if your country does not have a postal service on Saturday's.

CUSTOMS AND DUTY FEES

International customers may be required to pay import Tax and Duties. This is the responsibility of the customer and not Naked Label Ltd. If you refuse to pay any customs or duties after the items have already been dispatched, we will be unable to refund your original shipping costs.

SHIPPING RATES