If you are unhappy with your Naked Dresses purchase, returns and exchanges are accepted within 14 days of receipt of your order. Items must be in original unworn/unused condition and a refund (minus postage costs) will be processed as soon as possible. Late returns cannot be accepted and will be returned to you.
When trying on items of clothing, please ensure that you are not wearing perfume / make up / deodorant or anything which may leave a scent or marks/damage on the item. Your item will be checked for any signs of wear and tear. The item must be returned to us in its original packaging with any enclosed documentation & tags.
We will be unable to accept the return of any item where there is evidence that these instructions have not been followed and your item will be sent back to you.
Please fill out the form included in your parcel and send it back to us along with your item, we cannot process your refund/exchange without this.
Please allow 21 days for refunds to clear into your bank.
The same process above applies to International returns. Any duties and taxes are to be paid by and are the responsibility of the customer not Naked Label LTD. If we incur any customs/duties from returned goods this will be deducted from your refund. All international returns must be labelled 'RETURNED GOODS'
SALE ITEMS & FLASH SALES
All sale items and Flash Sale Items are return for credit note only. Your credit note will be issued via email once the item/s have been received back in original condition.
CANCEL YOUR ORDER
You may cancel your order within 24 hours of you making it for any item purchased from Naked Dresses for a full refund. Order cancellations must be made by email quoting your order number. If however, your order has already been processed, you will need to return it to us after it has been delivered.
EXCHANGE MY ORDER
If you wish to exchange your item for a different size/style, simply fill in the form sent to you and return the item(s) to us in their original condition* within 14 days of receipt with a note explaining what you wish to exchange for.
You will be responsible for paying for your own shipping costs for returning/exchanging your item unless the item is faulty. Shipping costs are non-refundable.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
FREE UK DELIVERY TERMS
By using any free UK delivery promo and part or all of your order is returned, a charge of £4.99 will apply and will be taken off your refund.
LUXURY COLLECTION TERMS
All items featured in our luxury collection (£600 plus items only)are on a made to order basis and require up to 5-6 weeks for delivery. If there are any delays we will notify you by email. All of the items featured in the luxury collection are available for refund or exchange, however you will be charged a restocking fee of 30% of the value of the item. Should you wish to cancel your order, you have 24 hours to cancel if you change your mind, if you choose to cancel after this period you will be charged the restocking fee.
If the item you received is faulty, please contact firstname.lastname@example.org quoting your order number, name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
Gift cards are non-returnable.
This returns policy does not affect your statutory rights.